Certain submits your app to the Apple App Store and Google Play for you. On Android, we publish under Certain's Google account, so you don't need a Google account. We do need a signed content rights letter (PDF) from you, which gives us permission to publish your branded app. It's uploaded in the CMS under Prepare to Publish > Rights Letter, which has suggested text you can copy. On Apple, your organization needs its own Apple Developer account.

First, choose how attendees get your event on iPhone

1. Your own app in the Apple App Store. You need your own Apple Developer account. Follow the checklist below.
2. No Apple account. Attendees use Certain's GatherNow app on iPhone and iPad to open your event. You skip Apple's yearly fee. See GatherNow App Publishing.

Plan for about 2 weeks between your request and the app being live in the stores.

Set up your Apple Developer account

Setting up the account isn't hard. Apple charges a yearly fee for it.

1. Go to developer.apple.com/enroll.
2. Create an Apple ID for your organization, or sign in with one you already use for it.
3. Enroll as a company or organization. You'll need:

• Your legal company or organization name
• The authority to sign legal agreements for your organization
• A D-U-N-S number. It's free; get one at dnb.com if you don't have one.
• Business documents Apple asks for to verify your organization

4. Complete the forms Apple sends. Once you're approved, you're the Account Holder and you manage the account in App Store Connect.
   

Apple checklist (before every submission)

• Your membership is active. If it expired, your Account Holder has to renew it before we can submit anything.
• The latest Apple agreements are accepted. Apple adds new agreements from time to time, and only your Account Holder can accept them. We can't submit an update until they do.
• Certain is invited in App Store Connect (steps below).

Invite Certain in App Store Connect

1. Sign in at appstoreconnect.apple.com.
2. Go to Users and Access.
   
3. Click + next to Users.
4. Invite this user: first name Bruce, last name Russell, email appledeveloper3@certain.com.
5. Give the user the App Manager role, and check Access to Certificates, Identifiers & Profiles under Developer Resources.
   

What to send with your request

• Your event or app name
• What you need: a new app, an update, or new store images or text
• New images or text, if you're changing them. See App Store Submission for sizes and character limits.

Apple emails you can ignore, and ones you can't

• "Your iOS Distribution Certificate will expire": no action needed. We make a new one with every update, and your live app isn't affected. See Certificates and Provisioning.
• "Apple Push Notification certificate expiring": no action needed. We use push keys now.
• "Your Apple Developer Program membership has expired": action needed. Your Account Holder renews it.
• "New agreement to accept" or "Action required" from App Store Connect: action needed. Your Account Holder accepts it.

FAQ

My Android app says "Submission requested."

That status shows when a new event is added and an app update is due. It doesn't mean anything is broken.

When will attendees see the update?

Once the stores approve it. Phones with auto-update get it on their own; others update from the store.

Can you move our Android app to another Google account?

The account owner has to start the transfer.

Can I preview the new Touchpoint design?

Yes, in the GatherNow app before your own app is updated.

Next step: Once the checklist is done, contact Certain Support with your request.