Some Touchpoint features are add-ons. They depend on what your organization purchased, so Certain Support turns them on for you. Once a feature is on, you add it to your app menu and set it up yourself.

Features Certain turns on

• Personal itineraries (schedules you assign to attendees)
• Capacity planning (limits on locations and reservable sessions)
• 1:1 meetings
• Live polls
• Multiple time zones (a time zone on each session)
• Third-party webinars connected to sessions

• Pulse (a single live poll as a button, not tied to a session)
• ExpoFP maps (needs an app resubmission)

• Badge game
• CE Credits Pro (several credit types and PDF certificates)

• Live streaming
• Participant types (show content to certain groups)
• Multiple languages

• Lead scanning for exhibitors
• Session check-in scanning (attendance tracking)

• Speaker VIP Portal
• Exhibitor VIP Portal
• Self-selecting moderators (moderators pick their sessions in the VIP Portal)
• Engagement data export to Certain Event Intelligence
• AI recommendations (sessions, attendees and exhibitors)
• AI Assistant for attendees

How to request a feature

Send Certain Support your Touchpoint app and event name, and the feature you need. We'll check your purchase and turn it on.

After it's turned on

1. Open your event and click Edit next to Main Navigation.
2. Click Add Feature and pick the feature.
3. Follow that feature's article to set it up.

FAQ

The feature is turned on, but I don't see it in the app.

It also has to be added to your menu (see above).

I'm not sure if we bought a feature.

Ask your Customer Success Manager, or contact Certain Support and we'll check.

Next step: Contact Certain Support with your event name and the feature you need.