You can set a password for any attendee yourself in the CMS. It's the quickest fix when someone can't get the password email.

1. Open your event and go to Attendees.
2. Find the attendee and click Edit.
3. Under User Login & Settings, click Manage Password.
4. Enter the new password in Enter Password and Confirm Password. It must be at least 14 characters, with an uppercase letter, a lowercase letter and a number.
5. Click Save & View or Save & List.

Once the attendee has a password, their record also shows Generate a 15 minute password, for a short-term password you can give them.

FAQ

This is a speaker.

Speakers set their own password from the app or the VIP Portal. See How do speakers log in to the app and the VIP Portal?

This is a manager.

A manager's password can't be changed from their attendee record. They reset it at cms.certaintouchpoint.com with Forgot your password?

The attendee is locked out.

Unlock them first. See How do I unlock a locked-out attendee?

Next step: If the attendee still can't log in, go through An attendee can't log in to the app. What should I check?