The AI Event Assistant answers attendees' questions in the app, in plain language, from your event content. Each answer links to the place it found the information, and it suggests questions to ask.

Get it turned on

The AI Event Assistant is an add-on. Certain turns it on for your event once your Customer Success Manager confirms it's in your package.

1. Contact Certain Support and ask for the AI Event Assistant on your event.
2. If your app is your own branded app in the app stores, it needs version 7.7 or later. If it's older, Certain Support submits an app update for you.

Add it to your app

Once it's turned on:

1. Open your event and click Edit next to Main Navigation.
2. Click Add Feature and pick AI Assistant.
3. Set the Button Label, then drag it near the top of your menu so attendees find it.
4. To put it on the home screen too, add it in your home layout. It takes up room, so preview the layout before your event goes live.

The feature has Button Label, Hide Button and Disable settings. It can't be limited to certain participant types.

Where its answers come from

• Info: every item in your Info features, including Info features you've hidden from the menu. Tip: add a hidden Info feature with extra FAQs that only the assistant uses.
• Agenda: your sessions.
• Attendees only get answers from content they're allowed to see. If an Info item or session is limited to certain participant types, the attendee has to be logged in to get answers from it.

If a speaker is set to show only with their sessions, and those sessions are limited to certain participant types, the assistant may not find that speaker.

What attendees see

A welcome message with their name and your event name, a note that AI can make mistakes, suggested questions, and links to the source of each answer. The welcome message can't be changed. If you need a privacy notice or disclaimer, put it in an Info item.

See how it's being used

Go to Event Reports > AI Assistant Usage on your event dashboard. It shows conversations, messages and usage over time.

FAQ

I don't see AI Assistant in my feature list.

Either it isn't turned on for your event, or your app needs an update. Contact Certain Support.

The assistant gave a wrong answer or couldn't answer.

It only answers from your event content. Add or fix the information in an Info item or session, then ask again.

Does it cost extra?

It's an add-on. Ask your Customer Success Manager whether it's in your package. See Which Touchpoint features need to be turned on by Certain?.

Next step: Contact Certain Support to turn on the AI Event Assistant for your event.