If you manage an event in the CMS, you log in to the app with your CMS (manager) password. That's true even if you're also listed as an attendee.

Resetting your password

Go to cms.certaintouchpoint.com, click Forgot your password?, enter your login email, and click Send Email. The page asks for "the email address that you used to register for this event." Use the email you log in to the CMS with.

Request a Password in the app doesn't work for managers.

Seeing the app the way attendees do

Add yourself as an attendee using the same email as your manager login, and give yourself the participant type you want to test. Some features and sessions only show for certain participant types.

FAQ

The universal password doesn't work for me.

Managers use their CMS password, not the universal password.

I'm locked out of the CMS.

Use Forgot your password? on the CMS login page. If you don't get the email, check spam, then contact Certain Support.

How do I add another manager?

Only Certain can. See How do I add or remove a manager?

Next step: Still can't log in? Contact Certain Support with your login email.