Certain moves your app to the new Touchpoint look by building a new version of your app and submitting it to the App Store and Google Play.

Request the move

Before you ask, make sure your Apple Account Holder has accepted any new Apple agreements. See Attendees can't find our app in the App Store or Google Play.

1. Contact Certain Support or your account manager and ask to move your app to the new look.
2. Certain builds the new version and submits it to Apple and Google.

Your app stays available while the update is in review. Apple and Google review every update. It often takes 2 to 3 business days, but they don't guarantee a timeline.

What changes

• The app's overall look and feel.
• Session times show how long a session is (its duration) instead of the end time. There isn't a setting to switch back to end times.
• Banner images show on breakout sessions, not only on sessions without sub-sessions.
• New app features, such as letting attendees remove their own photos, reach attendees only after an app update.

FAQ

What is the "Go Back to the Old Dashboard" button in the CMS?

That button is for the CMS dashboard, not your app. It can't be removed. You don't need to click it.

Next step: To start the move, contact Certain Support with your app name.