The badge game rewards attendees for things like checking in to sessions, visiting exhibitors and answering surveys. Attendees see who's in the lead on the Leaderboard, and earned badges show on their profile. You decide the rules.

The badge game is an add-on that Certain turns on. See Which Touchpoint features need to be turned on by Certain? Once it's on, add Leaderboard (Badge Game) to your menu (Main Navigation > Edit > Add Feature). In the Leaderboard settings, you can also send a push notification when someone earns a badge, and show a badge progress bar above attendees.

Plan your game

Start with an easy badge, like logging in to the app, so people join early. Then add harder badges to keep them playing. Use badges to push the things you care about: networking, sponsor visits, session feedback.

Badge images

• Make your own: 300 x 300 pixels. PNG is recommended.
• Use ours: download the zip files at the bottom of this article, or see the full list of Touchpoint badges.
  

Add a badge

1. In your event dashboard, open Badges under Related Resources on the left.
   
2. Click New Badge.
   
3. Pick the goal attendees need to reach.
   
4. Under Badge Setup, enter a Name and Description, and upload an Image. Attendees see these when they tap Badges under the Leaderboard.
   
   
   
5. Fill in the Goal Setup for the goal you picked (see the goals below).
6. Click Save.

Badge goals

Check-in badges

• Attend Specific Events: check in to one session you pick, all of several sessions, or a set number of them.
  
  
  
• Attend Specific Term Events: check in to a number of sessions with a specific group term.
  
• Attend Differently Termed Events: check in to a number of sessions with different terms.
  
• Attend Differently Termed Events within a Group: check in to a number of sessions with different terms in one group.
  
• Visit Specific Exhibitors: check in with one exhibitor, all of several, or a set number of them. Or pick Visit All Exhibitors and set a number, or require all of them.
  
  
  
  
  

Feedback badges

• Respond to Specific Surveys: submit a number of responses to one survey. For example, a session evaluation used on many sessions.
  
• Respond to Surveys: submit a number of responses to any survey.
  
• Answer Survey Correctly: get a number of correct answers on one survey. You can allow more than one try.
  
• Respond to Specific Live Polls: answer one live poll, or a number of the polls you pick.
  
  
• Respond to any Live Poll: answer a number of any live polls.
  

App setup badges

Most of these need only a name, description and image. Favorite Events also needs a number.

• Log into the App: log in and open the event.
• Accept Push Messaging: allow notifications when the app asks.
• Update Attendee Profile: change anything on their profile, like adding a photo.
• Favorite Events: add a number of sessions to My Schedule. This only works if your event doesn't use personal itineraries.
  

Networking badges

• Acquire Contacts: collect a number of contacts with Contact Exchange.
  
• Send Messages to Different Groups: send messages to a number of different recipients.
  
• Post Photos: post a number of photos.
  
• Post Discussion Posts: post a number of discussion board topics or activity feed text posts.
  
• Post Comments: comment a number of times on posts or photos.
  
• Like Activity on the App: like a number of posts or photos.
  
• Get Lead Scanned: be scanned by exhibitors a number of times.

Other badges

• Complete Tasks: finish one To Do task, a number of the tasks you pick, or all of them.
  
  
  
• View Related Links: open a number of related links under a feature you pick.
  
• Watch Videos: watch a number of videos.
• Manually Awarded: for things the app can't track, like showing a social post at the info desk. You award these one attendee at a time.

Award a badge by hand

1. In the CMS, click the attendee's name on the Attendees list.
   
2. At the bottom of their profile, open the Badges tab and click Manage Badges.
   
3. Check the badge and click Update Badges.
   

Manage badges

• Edit: click Edit next to the badge. An alert symbol next to a badge means something is wrong with its setup.
  
  
• Delete: check the badge, then choose Delete from the Actions menu.
  
• Reset Awards: if you change a badge's goal, check the badge and choose Reset Awards from Actions so attendees who already did the action get it.
  
• Copy to another event: check the badges and choose Export to [Event Name] from Actions. The list only shows events in this app whose end date hasn't passed yet. If the event you want isn't listed, check its end date.
  

Promote the game

Tell attendees about the game in a pre-event email, on signs, and in the app's Info section. Here's sample text to adapt:

• Earn badges by going to sessions and visiting exhibitors.
• Download the app and log in with the email you registered with. You'll earn a badge just for logging in.
• Check in to sessions from 30 minutes before they start to 30 minutes after they end, or enter the code word given in the session.
• Check in at exhibitors and sponsors with the code word you get at their booth. The Check-In button is at the top of each session and exhibitor page.
• Check the Leaderboard to see your badges and who's in the lead.

Then list each badge and how to earn it. For example:

• Up and at 'em: check in at both early sessions
• Handyman: check in at three Developers Toolbox sessions
• All Star Vendor: check in at these three booths: ___, ___ and ___
• I Came for the Food: check in to both dinner sessions

FAQ

Can I import badges from a spreadsheet?

No. Badges are added one at a time. You can copy them to another event with Export to [Event Name]. The list only shows events in this app whose end date hasn't passed yet. If the event you want isn't listed, check its end date.

Can attendees scan a QR code at a booth to earn a badge?

No, there are no booth QR codes. Attendees earn booth badges by checking in to the exhibitor in the app.

Can a badge be for one specific survey?

Yes. Use Respond to Specific Surveys. Respond to Surveys counts any survey.

Do photo posts count?

If your photos are moderated, only approved photos count.

Can staff have a different game from attendees?

You can limit the Leaderboard to certain participant types. You can't limit individual badges.

Can attendees see only their own progress?

No. The Leaderboard shows everyone.

How do I start the leaderboard over?

There's no full reset. You can remove badges from attendee profiles, but if the attendee still did the action, the badge comes back.

Why doesn't tapping the badge notification open the Leaderboard?

That's how it works today.

Can we rename "Badges"?

You can rename the Leaderboard feature button, but not the word "Badges" inside it.

An attendee should have a badge but doesn't.

Check the badge for a setup alert, then use Reset Awards. If that doesn't fix it, contact Certain Support with the attendee and the badge name.

Next step: For badge problems during a live event, contact Certain Support and mark it urgent.

Download Touchpoint badge images